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FAQ
Water safety is woven into every lesson, creating swimmers who are not just skilled but smart and safe around water.
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Terms and Conditions
Essential information for parents including what to expect, preparation tips, and supporting your child's progress.
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Policies
Our structured approach ensures steady progress with measurable milestones that celebrate every splash-worthy achievement.
Active Kids Voucher
We believe swimming is a family journey, creating programs that strengthen bonds while building aquatic skills.
Child Safety
We believe swimming is a family journey, creating programs that strengthen bonds while building aquatic skills.
Join Our Team
Interested in becoming a swimming instructor? Learn about career opportunities and how to apply.
Frequently Asked Questions
How do I get access to the Customer Portal?
On enrolment, you were sent an email with a link to the Customer Portal. Please follow the link on that email to set up the Customer Portal. It takes less than 5 minutes. As the Customer Portal is linked to your account, we cannot put the link up on the website.
What if I do not have the Customer Portal email?
Check your junk folder for the email. If you still cannot find it, email us at info@swimz.com.au to request access and we will re-send the link to you.
How do I set up or update my Direct Debit details on the Direct Debit Customer Portal?
Once you get access to the Portal, you can go to ‘My Account’ then click on the ‘Payment Details’ screen. You can update your details from there. Please view the related video to see how to set it up.
How many students are in each class?
We have a maximum of 4 students in the independent classes and a maximum of 5 in the pre-squads. We have a maximum of 6 babies in the parent/baby classes.
Are you an accredited swim school?
Yes, we are accredited with both leading industry associations, AUSTSWIM and Swim Australia and associated closely with Royal Life Saving, Australia too.
Do you have a Covid Safety Plan?
Yes, we are committed to remaining COVID safe and we maintain and update our COVID-19 Safety Plan in accordance with government requirements.
Can I use an Active Kids voucher?
Yes! We accept vouchers for the following month’s lessons. Your child will need to be enrolled for a minimum of an 8 week period to use your voucher. You may only use 1 x voucher per transaction. Vouchers are not refundable or transferable as per Service NSW requirements. You can find more information on the Service NSW website:
Click here
Do you offer discounts?
Yes, we believe it’s important to swim as often as possible in order to progress quickly. If you book in for 2 lessons or more per child per week, we offer a 10% discount on the second class. In order to make swimming lessons affordable for those with a large family, we also offer a 10% discount on lessons for the third and fourth child when all children are enrolled with us at the same time. Membership is also waived for the fourth or more child.
Active Kids Voucher
Save $50 on swimming lessons with your NSW Active Kids voucher – here’s how to use it at SWIMZ
Apply Online
Visit Service NSW website and apply for your Active Kids voucher using your child’s details
Receive Voucher
You’ll receive a unique voucher code worth $50 via email or SMS
Book Lessons
Contact us to enroll and provide your voucher code when booking lessons
Start Swimming!
$50 discount applied to your lesson fees – your child can start their swimming journey for less
Your Child's Safety is Our Priority
We maintain the highest standards of child protection and safety in all our programs
Staff Qualifications
- All instructors hold current Working With Children Checks
- First Aid and CPR certified
- Swim teacher qualifications from recognized bodies
- Regular professional development and training
- Background checks and reference verification
Safety Protocols
Our facility meets all safety requirements with constant supervision, emergency procedures, and safety equipment readily available.
Student-to-instructor ratios are kept low to ensure individual attention and maximum safety for every child in our care.
Child Protection Policy
We have comprehensive child protection policies covering appropriate interactions, reporting procedures, and creating a safe environment.
Parents are always welcome to observe lessons, and we maintain open communication about your child’s experience.
Emergency Procedures
- Clearly marked emergency exits and assembly points
- Emergency contact information readily accessible
- Staff trained in emergency response procedures
- First aid equipment and trained personnel on-site
- Regular safety drills and equipment checks
Join Our Team
Love swimming and working with children? We’re always looking for passionate swimming instructors
What We're Looking For
- Strong swimming skills and water confidence
- Patience and enthusiasm for teaching children
- Reliable and professional attitude
- Current Working With Children Check
- First Aid/CPR certification (or willing to obtain)
- Swimming instructor qualification preferred
How to Apply
Send your resume and cover letter to info@swimz.com.au explaining why you’d love to join our team.
Include details about your swimming background, experience with children, and availability. We’ll be in touch if your application matches our current needs!
What We Offer
- Comprehensive training and ongoing support
- Competitive hourly rates
- Flexible scheduling options
- Professional development opportunities
- Friendly and supportive team environment
- Make a real difference in children’s lives